Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure the planters don't break during shipping?
We use eco-friendly, high-density molded foam and double-walled corrugated boxes to ensure your planters arrive in perfect condition, regardless of their size or weight.
Do your planters come with drainage holes?
Most of our ceramic and terracotta collections include pre-drilled drainage holes. For our indoor-specific decorative pots, we include a removable rubber plug so you can choose the best setup for your plants.
What is your return policy for damaged items?
If your order arrives damaged, please take a photo and contact us within 48 hours of delivery. We will ship a replacement immediately at no additional cost to you.
Are these planters suitable for outdoor use?
Our 'Weather-Shield' collection is specifically designed to withstand UV rays and frost. However, we recommend bringing delicate glazed ceramic items indoors during extreme freezing temperatures.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your shipment's progress.
Do you offer bulk discounts for commercial projects?
Yes, we provide special pricing for interior designers, landscapers, and office renovations. Please contact our trade team via the 'Wholesale' page for a custom quote.